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Cancellation Policies

• To reserve your appointment, we require a credit card, gift certificate number, or prepayment.
  
• For all services, we require 24 hours notice in the event of cancellation of single treatments and 48 hours for Spa Packages. If full notice is not provided, we will bill for 100% amount of the services reserved.
  
• If the appointment can be filled, no billing will be made. We appreciate your consideration in honoring our cancellation protocol.
  
• Clients should arrive 15 minutes prior to your appointment. If you arrive late, your service may be abbreviated.

For Your Peace of Mind

• Because we cannot be responsible for lost or damaged personal articles, we suggest you leave your valuables at home.
  

Gift Certificates

• Gift Certificates do not include gratuities.
  
• Gift Certificates expire 1 year from date of issue except in the state of California, where they revert to dollar value equivalent after 1 year.
  
• Gift Certificates are non-refundable.
  
• Fountains Gift Certificates for services may be converted to a dollar amount to be used to purchase other treatments or products. All other Gift Certificates cannot be used to purchase products.

Gratuities Policy

• Gratuities are always left to the discretion of our clients and should be given to your service provider by cash or personal check.
• The customary gratuity is 15% of service rendered.

Method of Payment

• Visa
• MasterCard
• Discover
• U.S. Currency
• Checks (Only Virginia, Maryland, or D.C.)
• Money Orders
• Travelers Checks
• Gift Certificates

Minimum Age

• The minimum age for massage therapy is 18.
  
• For all other services, clients under the age of 18 must either have a parent or guardian present during the service or provide a parental consent form filled out and signed by a parent or guardian before services will be provided.
  
• Such forms will be provided upon request.
  
• You must be 18 years or older to request and pay for spa services.
  

Medical Conditions

• If you have a medical condition that may be worsened by, interfere with, or impact your service of choice, please consult with your doctor before requesting an appointment.
  
• In addition, please let Spa Where You Are ® and your service provider know in advance if you have any injury, medical condition or other issue that concerns you or may be inconsistent with having a spa treatment.
  
• If the service provider learns that you have an injury, open sore, cut, lesion, skin or nail infection, or some other medical condition that could be exacerbated by the spa treatment, the service provider may refuse or terminate your treatment with no refund to you.
  
• So, please let us know in advance of any possible condition, injury or issue.
  

Mothers-to-Be

• While all our pre-natal massage therapists and yoga instructors have received special training and are experienced in how to gently and safely handle our pregnant clients, we require that you first consult with your doctor before booking these spa treatments.
  

Purchasing Products or Gift Certificates

• You can place an order online or by calling the spa locally 703-549-1990 or toll free at 866-549-1990.
  
• All online transactions are secure and will be processed within 24 hours of purchase Monday–Friday.
  
• There may be shipping charges.